Questions,
answered.

Booking a session is easy - you can book right here through our website, or download the Hot & Cold app from the App Store or Google Play. You can also walk in and book, or give us a call on 020 3971 8244.

Sessions are either 20 or 40 minutes. 20 minutes is ideal for the busy professional - in, reset, and on with your day. 40 minutes gives you plenty of time for multiple plunges and a proper sauna.

We offer both solo and dual bookings. Our two larger pods take dual bookings so you and a friend can experience Hot & Cold together - just select the dual booking option on our website or through the app.

All you need is some swimwear - towels and shower gel are provided. If you forget your swimwear, don’t panic: we have a range for sale.

For the benefit of all customers, we ask that you have a quick rinse in the shower before you begin your session - all equipment is drained and cleaned thoroughly daily, but every little helps. As for afterwards, that’s entirely up to you - but hopefully you’ll have got a good sweat on, so… probably!

Studies show that infrared heat can improve circulation and support cardiovascular health, while cold immersion may reduce inflammation, boost mood, and enhance mental clarity. The contrast between the two helps stimulate recovery and regulate the nervous system.

Absolutely. Hot & Cold is designed with beginners in mind. Each pod is completely private so you can move at your own pace with no pressure or audience. There’s an emergency alarm beside the cold plunge for extra peace of mind, and if you’d feel more comfortable with support, you can book a dual session and bring a friend.

Your wellbeing is our priority. All guests are required to complete a short safety waiver during the booking process. Each pod is equipped with an emergency alarm beside the cold plunge for your peace of mind. Please listen to your body - while cold immersion has many benefits, we advise not staying in the plunge for more than 3 minutes at a time. Take your time, move at your own pace, and reset safely.

You may cancel your session free of charge with more than 24 hours’ notice. Cancellations made within 24 hours of your appointment will incur a £10 fee. However, we offer a two-hour grace period after booking during which you can cancel at no cost, regardless of when your session is scheduled. You can also reschedule any time up until the 24-hour cancellation window.